Privacy Policy

Effective date: February 10, 2026

Lyren AI (“we”, “us”, or “the Service”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our platform.

1. Information We Collect

a. Information you provide directly

  • Name
  • Email address
  • Company name
  • Job title or role
  • Messages or information submitted via contact forms, demo requests, or other communications

b. Content you upload to the platform

When using the Service, users may upload content such as videos, documents, screenshots, or related materials for processing and documentation purposes. This content may contain personal data depending on its nature and the way it is created.

c. Usage and technical data

We may collect limited technical and usage data, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and interactions with the Service

This data is used for security, analytics, and service improvement purposes.

2. How We Use Your Information

We use personal data for the following purposes:

  • To provide demos and respond to inquiries
  • To operate, maintain, and improve the Service
  • To generate documentation, process flows, and AI-assisted outputs as requested by users
  • To communicate with users about the Service
  • To ensure platform security, prevent abuse, and maintain reliability

We do not use personal data for purposes incompatible with those described above.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Consent – when you submit information via forms or request a demo
  • Legitimate interest – to operate, secure, and improve the Service
  • Contractual necessity – when processing is required to provide the Service to customers

4. Data Sharing and Subprocessors

We do not sell personal data.

We may share personal data with trusted service providers who process data on our behalf for purposes such as hosting, infrastructure, analytics, customer support, or payment processing. These providers act as data processors and are bound by contractual obligations to:

  • Process data only on our documented instructions
  • Apply appropriate technical and organizational security measures
  • Comply with applicable data protection laws

Details about subprocessors can be provided upon request.

5. Data Storage and Security

Our core infrastructure, including application hosting, databases, and file storage, is located in Switzerland and the European Union. Certain third-party services we rely on, such as authentication providers and AI processing services, operate from data centers in the United States.

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, or disclosure. Access to personal data is restricted to authorized personnel only.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Users may request deletion of their personal data at any time, subject to legal or contractual obligations.

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

8. International Transfers

Our core infrastructure is hosted in Switzerland and the EU. However, certain data may be transferred to the United States when processed by third-party authentication and AI services.

Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date clearly indicated.

10. Contact

For questions or requests related to privacy or data protection, please contact:

info@lyren.ai